FREQUENTLY ASKED QUESTIONS

Everything You Need to Know About Your Order

How long does shipping take?

Orders are typically processed within 1–3 business days. Estimated delivery times within the United States usually range between 6-10 business days depending on your location and carrier availability.

How can I check my order status?

Once your order has been shipped, tracking updates may become available through the shipping carrier. If you need assistance checking your order status, please contact our support team and we’ll be happy to help.

How can I contact support?

You can contact our support team anytime through our business email. We aim to respond to all inquiries as quickly as possible.

Do you ship outside the United States?

At this time, we currently ship within the United States only.

Are your products safe for pets?

Yes. Our products are designed with pet safety and comfort in mind. We always recommend supervising pets during initial use and following the provided care instructions for best results.

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Returns & Saitsfaction

Not The Purr-fect fit?

We've Got You.

The seat is made from post-consumer recycled waste giving another life to a great material. Light to move and compact to store

What if my Pet Doesn't Like The Product?

We offer a 14-day return policy from the date your order is delivered. If you experience any issues with your order or are unsatisfied with your purchase, please contact our support team within 14 days of delivery and we’ll do our best to assist you.

Can I cancel or modify my order after placing it?

Orders may only be modified or canceled within a limited time after being placed. Please contact us as soon as possible if you need to make changes to your order.

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Get tips, new offers, new arrivals, and more.

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Get tips, new offers, new arrivals, and more.

Join The Kairo Pets Club